Privacy Policy

We are Procter Brothers. Limited, a company incorporated in England and Wales. Our company number is 12750258 and our registered office is at 11 Pantglas Industrial Estate, Bedwas, Caerphilly, Wales, CF83 8XD (“Procter Brothers” / “we”/ “our” / “us”) is committed to ensuring that your privacy is protected. We will continue to comply with the provisions of the Data Protection Act 1998 (the “DPA”) until 25 May 2018, after which we will comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and DPA (together “Data Protection Legislation”). We are the data controller of the data you pass to us pursuant to this policy.

This privacy policy together with our website terms and conditions and cookie policy set out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting any of our websites (,,, (“websites”) you are accepting and consenting to the practices described in this privacy policy. If you do not consent, please do not submit any personal data to us.

1. What information do we hold and how will we use it?

1.1 We may collect and process the following data about you:

1.1.1 Information you give us: You may give us information about you by completing enquiry forms on our Websites or by corresponding with us by phone, email or otherwise. The information you give us may include your name, email address, address / location and phone number. When you speak with an operative, we may record the conversation to help us to review our quality of service and to assist in the training and development of the employees who take such calls. We will retain this information while we are corresponding with you or fulfilling an order you have placed with us. We will retain this information for no more than 12 months after the completion of any order or agreed warranty period.

1.1.2 Information we collect about you: We may collect the following information from you when you visit our Website: Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the Site (including date and time), products you viewed or searched for, page response times, Website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our customer services number We will retain this information for no more than 12 months.

1.1.3 Information we receive from other sources: This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number. We will retain this information for no more than 12 months

2. Cookies

2.1 The Website uses cookies to distinguish you from other users of the Website. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

3. Use made of the information

3.1 We may use the information we receive and/or collect about you to:

3.1.1 Fulfil our obligations under any contract we have entered into with you and to provide you with information, products and services you have requested;

3.1.2 Send you newsletters and marketing information if you have consented to us doing so;

3.1.3 Notify you of products and services we offer that are similar to those you have purchased or enquired about;

3.1.4 Notify you of other products and services we feel may interest you, or permit third parties to do so if you have consented to us doing so;

3.1.5 Notify you of changes to our services and products; and

3.1.6 Monitor Website usage and provide statistics to third parties for the purposes of improving and developing the Website and the services we provide via the Website.

3.2 We process personal information for certain legitimate business purposes, which include some or all of the following:

3.2.1 Where the processing enables us to enhance, modify, personalise or otherwise improve the Website, our services and communications for the benefit of our customers;

3.2.2 To identify and prevent fraud;

3.2.3 To enhance the security of our network and information systems;

3.2.4 To better understand how people interact with our websites;

3.2.5 Administer the Website and carry out data analysis, troubleshooting and testing; and

3.2.6 To determine the effectiveness of promotional campaigns and advertising.

3.3 If we obtain consent from you, we may provide your personal details to third parties so that they can contact you directly in respect of services and/or products in which you may be interested.

3.4 You have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent, or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information) from us please let us know by contacting us via the following email address Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.

3.5 If you wish to have your information removed from our database or if you do not want us to contact you for marketing purposes, please let us know by clicking the “Unsubscribe” option in any email we send to you and providing the details requested or by contacting us by emailing and we will take steps to ensure that this information is deleted as soon as reasonably practicable.

3.6 We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.

4. Third Party Sites

4.1 Our site may contain links to third party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve or agree with such third party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, products and/or services of the linked websites. Please ensure you review all terms and conditions of website use and privacy policy of any such third party websites before use and before you submit any personal data to such websites.

5. Where we store your personal data

5.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

6. How safe is your information?

6.1 Where you have chosen a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

6.2 Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The Website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.

6.3 We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.

7. Disclosure of your information

7.1 We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

7.2 We may share your information with selected third parties including:

7.2.1 Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;

7.2.2 third parties who may wish to contact you in respect of services and/or products they offer or sell which may be of interest to you, provided we receive your consent to such disclosure; and/or

7.2.3 Advertisers and advertising networks that require the data to select and serve relevant adverts to you and analytics and search engine providers that assist us in the improvement and optimisation of the Website.

7.3 Please note that we may need to disclose your personal information where we:

7.3.1 Sell any or all of our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller;

7.3.2 Are under a legal duty to comply with any legal obligation or in order to enforce or apply our terms and conditions; or

7.3.3 Need to disclose it to protect our rights, property or safety of our customers or others, including the exchange for information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction.

8. Your rights in respect of your data

8.1 If any of the information you provide to us changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us by emailing

8.2 If you wish to see the information we hold on you, or request that such information be transmitted directly to another data controller, please contact us please contact us by emailing We shall process your request to access your information and provide this information to you free of charge.

8.3 To request that your information is deleted or that you wish to restrict / object to the processing of your information, please contact us by emailing

8.4 If you have any complaints about our use of your personal data, please contact us. You may also have the right to complain to the Information Commissioner’s Office at

8.5 If you have any further queries or comments on our privacy policy, please contact us by emailing We always welcome your views about our Website and our privacy policy. ;